Marketing Giant Interview With Rob Malcolm

This Marketing Expert Interview is with a true giant of Marketing, Rob Malcolm.

He is currently the Executive in Residence at the Center for Consumer Insight and Marketing Solutions at the McCombs Business School at the University of Texas. He has been a lecturer at the Wharton Business School, Chairman for the American Marketing Association, CMO at Diageo, and spent over 20 years at P&G.

1. What company is an example of good marketing today? Who do you admire?
Two immediately come to mind – Frito Lay and Wendys. Frito has consistently outperformed based on very sound portfolio differentiation, strong unique brand propositions and timely marketing that keep these impulse brands top of mind through culturally relevant marketing. I love Wendy’s “challenger” marketing approach that is leveraging its unique product difference in very clever comparative marketing.
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Writing well is an essential business skill

Knowledge is useless unless you know how to communicate it – in writing.

We live in a world where most communication happens in 140 character messages, 7 second videos and short text messages. It’s easy to forget how important is good writing as an essential and personal skill.

I have been inspired by David Ogilvy, the father of advertising. His story is really interesting. His teachings fundamental. His books are some of the first every marketer should read. In the Unpublished David Ogilvy, I found great advice by the master.

The better you write, the higher you will go in Ogilvy and Mather. People who think well, write well.Continue reading “Writing well is an essential business skill”

The 9 Delusions of High Performance in Business

What if the leading business authors are wrong?

What if we have been following ideas that have made the wrong conclusions?

The Halo Effect is an aura that surrounds companies, people and strategies that are successful. Once a person or a company achieves a certain status, the halo effect will touch everything they do. This often leads many to the conclusion that it was the company culture, or their leadership, or their personal traits and values, or their customer obsession that made them successful.

As important as it is, the Halo Effect is only the first of 9 delusions that cloud the path to success in business. The 9 delusions are beliefs that impact strategy and business decisions every day, detailed masterfully by Phil Rosenweig in his book properly named The Halo Effect.

In this book, Phil Rosenzweig debunks Good to Great, In Search of Excellence and other classic business books and research reports. These publications and their conclusions fall in the trap of one or many delusions. Following these conclusions as proven formulas carries the risk of disastrous effects.

Let’s look at the nine Delusions and the real driver for high performance in organizations.

 

1 – The Delusion of The Halo Effect

Many of the things experts think contribute to high company performance are often attributions based on performance. Many studies like Fortune’s Great Places to Work studies multiply the halo effect. Often a great company culture is a result of success. We think as successful companies as innovative. We think about CEOs as powerful leaders.

 

2 – The Delusion of Correlation and Causation

The author points to many examples: Bain and Co claims their customers outperform the market 4 to 1. The assumption is that hiring Bain caused high performance. We need to consider the possibility that companies who are outperforming the market have the time and the money to hire Bain.

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Michael Brenner on Content Marketing, Metrics and Empathy

Today’s Marketing Leader interview is with Michael Brenner, one of the most read thinkers on marketing, social and content marketing. Michael is the Head of Strategy for a really interesting marketing platform, NewsCred. Until recently, he was VP of Global Marketing and Content Strategy and Head of Digital Marketing for SAP Americas.

Michael is the co-founder of leading social news site Business 2 Community and creator of SAP’s Business Innovation thought leadership site. Michael contributes to leading publications such as ForbesThe Economist, and The Guardian. 

Let’s see what Michael has to say about becoming a better marketer, where marketers should focus on and on improving the marketing function:

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Marketing Leader Interview with John Ellett

John is one of the smartest technology marketers I know.  I met John back in 2001 when his company was helping us in a subsidiary of Motorola. I am delighted to have him participate in this series.

John is an advisor to CMOs, author of the CMO Manifesto, contributor for Fortbes CMO Network and CEO of nFusion, a digital marketing and advertising firm based here in Austin. John worked on the famous Charlie Chaplin advertising campaign for the original IBM PC and later was a marketing executive at Dell.

 

1. What company is an example of good marketing today? Who do you admire?

MasterCard’s Priceless Surprises, Smirnoff’s Nightlife Exchange, GoPro and RedBull all come to mind. But Samsung is my favorite because of the huge strides they’ve made and because we get to work with them.

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